Machine generated data analysis
Performance
Efficiency
Profitability
Situation
Client was attempting to improve efficiency of it's help desk workflow process. To do so they needed answers on which areas were generating the most problems and where their attention needed to focus on
Task
Take an data feed from the help desk software system containing inconsistent, unstructured information and extract meaningful insights
Results
Data was cleansed, analysed and queried to identify trends. These insights were then presented to the management team in a number of visual, easy to interpret dashboards, giving them the answers they needed and more.
Keywords
- Data Analytics
- Insights
- Data Visualisations
- Unstructured data
- Business Intelligence
- Reporting
- JIRA
- Helpdesk
- Trend Analysis
- Free text analysis
- Content Delivery